Frequently Asked Questions

Everything you need to know about our clean, ingredient-led skincare.

Are Q+A products suitable for sensitive skin?

Most of our products are designed with all skin types in mind. However, we recommend checking the 'Skin Type' guide on each product page and performing a patch test before full application.

Is Q+A skincare vegan and cruelty-free?

Yes, we are committed to ethical beauty. The vast majority of our range is vegan-friendly, and we are proud to be a 100% cruelty-free brand.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer service team for assistance.

Do you ship internationally?

Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I find the right routine for my skin concerns?

You can use our 'Skincare Checklist' tool on the website to build a personalized routine based on your specific goals, such as hydration, anti-aging, or blemish control.